These Websites are intended for users in the United States and are not intended for users in other locations. If you are a user residing in the European Union, European Economic Area, the United Kingdom, or Switzerland, please visit our affiliates’ websites in your respective home country.
If you are located outside of the United States, please note that by using our services and Websites, you may be transferring your personal information to a country that does not have the same data protection laws as your home country.
“Personal information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked to, directly or indirectly, a particular consumer or household. We collect various types of personal information depending on how you use our services and Websites. The following are categories (with non-exhaustive examples) of personal information we may collect about you and for each category the purpose for which it may be used:
Purpose of Processing
A. Individual Identifiers and Demographic Information.
A real name, company name alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, address, telephone number, account name, Social Security number, driver’s license number, passport number, credit card information, your areas of interest or other similar identifiers.
B. Commercial Information.
Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
C. Internet or Network Activity.
Browsing history, type of browser you are using, search history, terms you enter into the search functions of our Websites, information on a Consumer’s interaction with a website, application, or advertisement, and the websites you visit immediately before and immediately after you visit our Websites.
D. Professional or Employment-Related Information.
Employee names, addresses, phone numbers, and possible other contact details, current or past job history, performance evaluations, and other professional, economic, and employment details.
E. Education Information.
Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.
Personal information does not include:
SOURCES OF PERSONAL INFORMATION
We obtain the categories of personal information listed above from the following categories of sources:
USE OF PERSONAL INFORMATION
We process personal information for the following purposes:
Processing orders (including collecting payment and sending invoices)
Performance of our agreement with you
Responding to inquiries
Our legitimate interest, which is the proper functioning of our commercial activity
Management of customer purchases and accounts, compiling details of user engagement
To evaluate consumer trends and usage related to our Websites and allows us to improve our Website content and offerings accordingly
Sending marketing materials (including offers and other information we feel may be of interest to you)
Administration of contests and surveys
Processing job applications and Human Resources Data for purposes of administration and communication, and to comply with labor law requirements
Our legitimate interest or legal obligation
If you are a past or present customer or Website user who is based in the European Union, European Economic Area, the United Kingdom, or Switzerland, Pool Corporation, the Pinch A Penny parent company located in the United States, may access your personal information that is stored on servers based in the European Union in order to support customer inquiries, manage centralized records of customer purchases and accounts, and provide maintenance or technical support for the servers which house such personal information.
We believe the risk to your data protection rights in connection with personal information that we process on the basis of our legitimate interests is not excessive or overly intrusive. We have also put in place protections for your rights by ensuring proper retention periods and security controls.
Joining the E-mail Specials Program gives you access to special in-store offers, pool care advice and notices on pool service offerings. However, if you choose not to receive further specials by e-mail, please select the “Unsubscribe” or “Update Profile” link provided at the bottom of any of our e-mail communications
If you choose not to give us personal information, we may not be able to provide you with any services you may request or require, or enter into a contract with you.
We may share your personal information with the companies of our group which are:
JOINT PROMOTIONS AND OFFERS
We may disclose your personal information in response to subpoenas, court orders, or other lawful requests by public authorities, including to meet national security or law enforcement requirements. We may also disclose personal information in order to enforce or apply our rights and agreements, or when we believe in good faith that disclosing this information is necessary or advisable, including, for example, to protect the rights, property, or safety of our businesses, our Websites, our customers, our users, or others, as permitted under the applicable laws, or as otherwise required by law or by government and regulatory entities. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
We may share your data with a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer, liquidation or other disposition of all or any portion of our business, assets or stock with such third party.
III. Retention Period
It is our policy to retain your personal information for the length of time required for the specific purpose or purposes for which it was collected as detailed below:
Applicable maximum retention period
Process orders (including collecting payment and sending invoices)
10 years after completion of the order
5 years after completion of the order
3 years after the inquiries is closed
Management of customer purchases and accounts
5 years after closure of the account
3 years after the end of our commercial relationship
5 years after the end of the contests or survey
The security of your personal information is important to us. We maintain reasonable administrative, technical, and physical safeguards to secure the personal information we collect.
It is our policy not to knowingly collect personal information from children, and therefore we do not knowingly distribute such information to third parties or otherwise process such information. If you are a parent/guardian and you suspect that your child may have submitted personal information to us, please contact us as described below. If we become aware that a child has provided us with personal information, we will strive to delete such information from our files as soon as possible.
This section is subject to specific disclosures on privacy rights set forth in Sections VII and VIII below. We are committed to facilitate the exercise of your rights granted by the laws of your jurisdiction, which may include the right to request the correction, modification or deletion of your personal information and the right to opt out of the sale of your personal information (as applicable). We will do our best to honor your requests subject to any legal and contractual obligations.
Subject to local law, you may have additional rights under the laws of your jurisdiction regarding your personal data, such as the right to complain to your local data protection authority.
VII. California Privacy Rights
Under the California Consumer Privacy Act, as amended by the California Privacy Rights Act effective January 1, 2023 (CCPA), California residents have the right to request:
Additionally, you have the right:
Disclosure for Business Purpose
Disclosure for Valuable Consideration
Any sensitive data we collect is used only for a business purpose and not for the purposes of inferring characteristics of a consumer.
Personal data may be provided to our service providers, contractors and, pursuant to Sections 1798.140(ad)(2)(A) and 1798.140(ah)(2)(A) of the CCPA, to third parties.
No discrimination – You will not be subject to discrimination as a result of exercising the rights described herein. In some cases, when you exercise one of your rights, we will be unable to comply with the request due to legal obligations or otherwise, or we will be unable to provide you certain products or services. These responses are not discrimination and our reasons for declining your request or ceasing services will be provided at that time.
Authorized agent – You may designate an authorized agent to make a request on your behalf. In order to designate an authorized agent to make a request on your behalf, you must provide a valid power of attorney, the requester’s valid government issued identification, and the authorized agent’s valid government issued identification.
California “Shine the Light” Information-Sharing Disclosure: Under California Civil Code sections 1798.83-1798.84, California residents who have an established business relationship with Pinch A Penny are entitled to ask us for a notice describing what categories of personal information we share with third parties for their direct marketing purposes. This notice will identify the categories of information shared with and will include a list of the third parties with which it is shared, along with their names and addresses. If you are a California resident and would like a copy of this notice, please submit a written request to us at the contact information listed below with “California Shine the Light Rights” in the subject line.
California Do Not Track Disclosure: We use commercially reasonable efforts to respond to Do Not Track browser settings.
VIII. Your European Privacy Rights
If you are located in the European Union, the United Kingdom or another jurisdiction that has adopted laws substantially similar to the General Data Protection Regulation (GDPR), the following section explains your rights that you may exercise. The various rights are not absolute and each is subject to certain exceptions, or may be provided to you as required by applicable law.
To exercise these rights you may contact us at any time as described below or you may click here
When you visit or interact with our Websites, we (or our third-party providers) may use “cookies” or other similar technologies to personalize and enhance your experience. A “cookie” is a small piece of information sent to a visitor’s computer or other Internet-connected devices to uniquely identify the visitor’s browser or to store information or settings in the browser. Cookies are used to make our Websites work, or work more efficiently, as well as to provide data to the Website owners. Our Websites use required cookies, functional cookies, and analytics and performance cookies.
Except for technical cookies, in some cases the storing of cookies on the device of a visitor requires consent. By continuing browsing the Website after having seen the cookies banner displayed on the home page of the Website, the visitor consents to the storing of cookies on his/her device. Where such consent is required, this consent is valid for a period of 13 months.
Required cookies enable you to move from page to page and to use features on our Websites while your browser remains open. For example, required cookies allow you to add products to your shopping cart and carry the contents of your cart to checkout.
Functional cookies last from visit to visit. For example, functional cookies may be used to recognize you as a previous user to provide a more personalized experience. They are stored in your computer, device, or browser until you choose to delete them.
Analytics and performance cookies allow us to collect data concerning the Websites, including the number of visitors, where the visitors have come from, and the length of time visitors spend on the Websites, which allows us or third-party providers to analyze how our Websites are used and how our Websites are performing. We use the following third-party providers for analytics and performance tracking, and you can learn more about their privacy policies and how to opt-out of their cookies by clicking on the appropriate link below:
Google Analytics:To opt out: https://tools.google.com/dlpage/gaoptoutTo learn more: https://policies.google.com/technologies/partner-sites
Our Websites also use “social buttons” to enable users to share or bookmark web pages to third-party social media sites. You can learn more about the privacy policies of these third-party sites and how to opt-out of their cookies by clicking on the appropriate link below:
The majority of web browsers accept cookies and similar files, but you can usually change your browser settings to prevent this. If for any reason you decide that you do not like our use of certain cookies, you can simply change your settings. However, if you do so, some functionality of our Websites may be lost. The setting of each browser is different. It is described in the browser’s help menu.
» Firefox: https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop
» Internet Explorer: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies
» Google Chrome: https://support.google.com/chrome/answer/95647?hl=en
» Safari: https://www.apple.com/legal/privacy/en-ww/cookies/
» For Opera: https://help.opera.com/en/latest/web-preferences/#cookies
To change your cookie preferences, click here.
In compliance with the Privacy Shield principles, Pinch A Penny and its affiliates commit to resolve complaints about our collection or use of your personal information. EU and Swiss individuals with inquiries or complaints regarding our Privacy Shield policy should first contact Pinch A Penny at:
Pinch A Penny, LLC
ATTN: Pinch A Penny Privacy Agent
109 Northpark Boulevard
Covington, Louisiana 70433
Pinch A Penny has further committed to cooperate with the panel established by the EU data protection authorities (DPAs) and the Swiss Federal Data Protection and Information Commissioner (FDPIC) with regard to unresolved Privacy Shield complaints concerning human resources data and non-human resource data transferred from the EU and Switzerland in the context of the employment relationship and customer relationship. Please contact us to be directed to the relevant DPA contacts.
Pinch A Penny’s accountability for personal information that it receives under the Privacy Shield and subsequently transfers to a third party is described in the Privacy Shield Principles. In particular, Pinch A Penny remains responsible and liable under the Privacy Shield Principles if third parties engaged by Pinch A Penny process the personal information in a manner inconsistent with the Privacy Shield Principles, unless Pinch A Penny proves that it is not responsible for the event giving rise to any damage.
As further explained in the “Dispute Resolution” section below, Pinch A Penny encourages any individual to contact us should they have a Privacy Shield-related (or general privacy-related) complaint. Any right of access, rectification, erasure, restriction of the processing as well as the right to data portability of individuals domiciled in the European Economic Area, the United Kingdom, or Switzerland may be exercised under the conditions set forth in the EU General Data Protection Regulation (“GDPR”) by contacting us as described below. Furthermore, these individuals will have the right to lodge a complaint with a competent supervisory authority at any time.
Under certain conditions, you may be entitled to invoke binding arbitration through the Privacy Shield Panel when other dispute resolution procedures have been exhausted. Pinch A Penny is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission (FTC).
XII. Exercising Your Privacy Rights
XIII. How to Contact Us
Pinch A Penny, LLCAttn: Pinch A Penny Privacy Agent109 Northpark BoulevardCovington, Louisiana 70433privacy@POOLCORP.com
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