Looking To Change Careers? Great Customer Service Skills Set You Up for Success at Pinch A Penny

No matter where you spent most of your career, you can succeed with Pinch A Penny Pool Patio Spa if you have strong customer service skills. Pinch A Penny franchisees who are enjoying a second career with the brand after working with companies that are noted for their exceptional customer service agree.

Pinch A Penny was one of just 50 franchises named to Franchise Business Review’s (FBR) list of Best Second Career Franchise Opportunities. To compile the list, FBR asked franchisees at 307 franchises about their experience and satisfaction regarding critical areas of their franchise systems based on feedback from senior professionals and pre-retirees who have chosen franchising as the next step in their career. Surveys covered leadership, training and support, financial opportunity and work-life balance.

A strong emphasis on customer service, along with a proven business model and best-in-class training, earned Pinch A Penny a spot on the Best Second Career Franchise Opportunities list.

 

“These Stores Don’t Fail”

Mike Lawhon previously was a senior department manager at the bakery plant for Publix Super Markets and now owns a Pinch A Penny location in Davenport, Florida. He says customer service is his top priority.

“With any work in retail or where you’re interacting with customers, customer service is critical,” Lawhon says. “These stores don’t fail, although owners can fail. If you open a Pinch A Penny location, it will be successful – whether it’s with you or somebody else who comes after you. The business model is strong, but people skills are No. 1. Working at Publix, that was instilled in me.”

Since he was considering an entirely new career after 28 years with Publix, Lawhon really did his homework. His brother-in-law also owns a Pinch A Penny, and Lawhon spent a day with him in his store to see what it was all about. He liked what he saw, and he continued to work with his brother-in-law for about nine months while he built his own store to learn more about pool equipment and repairs, which he says was the toughest aspect of the job for him.

“Pinch A Penny’s training is top-notch, especially what you learn about the chemicals, but there are a lot of moving parts, literally, to the business,” he says. “It takes a while to grasp it all, especially when it comes to troubleshooting, equipment and repairs.”

 

Outstanding Training

Kevin Glass, a new franchisee who will open his Conroe, Texas, store soon, says learning about pool equipment and repair has been of great interest to him because he’s a mechanical engineer. Glass comes to Pinch A Penny from one of the world’s largest providers to the energy industry, Halliburton, where he was a manager and worked in technical support of the company’s drill bit division.

He raves about Pinch A Penny’s outstanding training program. “Everything has been awesome,” he says. “We have covered heaters, pumps and everything in between. It is extremely thorough.”

Glass notes that customer service is a primary differentiator between Pinch A Penny and its competitors.

“Customer service is a big part of Pinch A Penny’s business, because Pinch A Penny offers pool cleaning services, retail and repairs, and all of those involve interacting directly with customers,” he says. “As part of our training, we visit competitors’ stores to see how they treat customers and what they sell, and it was a totally different experience.”

Glass currently is building his store in a new strip center and says he has been impressed with every step of the process of launching a new career with Pinch A Penny. “I have talked with people in many businesses and industries, and Pinch A Penny has been great in every way,” he says. “They are realistic in what they tell you and about the short- and long-term expectations for the business. They are honest with you, and whatever they say, they deliver.”

 

 

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A Franchise for All Seasons: Multiple Revenue Streams Make Pinch A Penny Pool Patio Spa a Year-Round Business

After a long, hot summer, autumn brings a welcome change in the weather. But nothing changes at Pinch A Penny’s 255+ locations; they are as busy as ever, proving the brand is not just a summer job.

One huge advantage to owning and operating a Pinch A Penny location is that the business model is based on multiple streams of revenue: retail sales, pool cleaning and an array of backyard services.

Retail Sales

Pools and spas require year-round maintenance, whether the task at hand is performed by a Pinch A Penny pool specialist or a Pinch A Penny customer and pool owner. DIYers visit the stores frequently over the cooler months, buying supplies, testing pool water and seeking expertise on how to keep chemicals in balance and equipment running smoothly.

Regular water testing is the cornerstone of Pinch A Penny’s in-store services. Free water test bottles are provided for in-store testing at the customer’s convenience. Pinch A Penny’s seven-point computerized water test helps customers ensure they have the proper water chemistry in their pools or spas. Keeping pool chemicals in balance is vital year-round, even during months when homeowners aren’t swimming. The last thing a customer wants in the spring is to find damage to the pool’s finish or broken equipment that must be repaired before the family can enjoy their backyard pool once again.

On the other hand, cooler temperatures mean spas will be used more frequently, so that water must be tested more than ever. Likewise, the change in weather also may prompt homeowners to consider installing a spa or heater to extend their outdoor season, in which case, Pinch A Penny can help by selling or installing top-of-the-line spas and heaters.

Pool Cleaning

Some homeowners prefer to leave maintenance to the professionals. Pinch A Penny franchise owners and certified technicians are well-trained so that the pools and spas they maintain stay ready for year-round enjoyment. By offering the highest quality services, Pinch A Penny aims to help pool owners create the safest, most sanitary water environment for family fun whenever their customers are ready to swim.

Pinch A Penny pool cleaning services ensure that the pool and spa are ready for family fun whenever the homeowners are.

Backyard Services

Fall is a busy time of year for home improvement projects. As a backyard-focused industry, Pinch A Penny locations see a surge in demand for hardscape maintenance and pool updates as summer fades away.

Pinch A Penny provides a variety of backyard services, including pressure washing and deck maintenance, to keep the area surrounding the pool or spa in great shape. Regular power washing by a Pinch A Penny pro helps to maintain the beauty of a house, its windows and deck, and to extend the life of other hard exterior surfaces.

Backyard services include:

  • Pressure Washing
  • Deck Paint/Stain and Reseal
  • Deck Resurfacing
  • Hardscape Installations
  • Screen Repair

When pools start to show their age, Pinch A Penny can resurface them to help them last for years to come. Many homeowners put off pool resurfacing until the fall so that their families can get the maximum use out of pools during the hottest months. But this time of year, Pinch A Penny locations stay booked with pool projects such as:

  • Pool Renovations and Resurfacing
  • Acid Washing
  • Leak Detection
  • Handrail Installations
  • Equipment Installation and Repair

Pinch A Penny is a need-based business, not a seasonal business. And Pinch A Penny locations are more than swimming pool retail stores. They are franchises that serve as invaluable resources for pool owners, providing families with everything they need to safely enjoy their pools, spas and backyards year-round.

 

 

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What Makes Pinch A Penny Different From Other Pool Companies?

Pinch A Penny locations are more than swimming pool retail stores. They are franchises that serve as invaluable resources for pool owners, providing pool cleaning, installation, repairs, and other services that homeowners need to enjoy their backyards year-round.
If you are considering buying a pool franchise, you may be researching several different ones. So, how is Pinch A Penny different from its competitors in the pool industry?

Top Franchise System

Pinch A Penny Pool Patio Spa is the nation’s largest swimming pool retail, service, and repair franchise system. Most other pool-industry franchises have limited service offerings, focusing on pool cleaning or repairs; other competitors are corporately owned retail locations that sell supplies.
Pinch A Penny franchisees are owner-operators who benefit from the brand’s proven turnkey business model and strong corporate support programs, as well as exclusive access to Pinch A Penny’s proprietary chemical products and expert training at the company’s Pool School in Clearwater, Florida.
Before joining Pinch A Penny, many franchisees were successful in different careers having nothing to do with pools, but at some point, they decided to invest in themselves and own their own businesses. Because many of Pinch A Penny’s franchisees were previous customers who already knew and trusted the brand, they chose to join the company.

Multiple Streams of Revenue

Unlike their competitors, Pinch A Penny franchises have the advantage of multiple streams of revenue: retail, pool cleaning, and an array of backyard services.
As a leading swimming pool franchise for more than 45 years, Pinch A Penny provides franchisees with in-depth training so that they become niche specialists and offer their customers invaluable expertise and guidance every time they call or walk into a store. Customers rely on their neighborhood Pinch A Penny to point them toward what they need to create the safest, most sanitary water environment for family fun. Pinch A Penny stores sell supplies and offer free water testing using the brand’s seven-point computerized water test to help customers ensure that they have the proper water chemistry in their pools.
Pinch A Penny also handles routine cleaning and maintenance for pool owners who prefer to be more hands-off in caring for their pools. Franchisees and certified technicians on staff at Pinch A Penny locations are well-trained so that the pools they maintain stay safe and clean for year-round enjoyment.
Finally, Pinch A Penny provides a variety of backyard services such as pressure washing, pool renovations, leak detection, and more to keep the area surrounding the pool or spa in great shape.

Family Business

A lot of companies say their teams are “like family,” but Pinch A Penny has always been a family business. Founder Fred Thomas grew the company by inviting other families to invest and open their own locations. Today, Thomas’s son, John, serves as chief executive officer of Pinch A Penny. John Thomas makes a point of visiting every franchisee at least once per year to see how things are going, and they all have his personal cell phone number so they can call if they ever need something.
Many Pinch A Penny locations are owned and operated by families who desired to build a legacy for their children. The business model lends itself to family life, with regular hours and no travel, and stores create jobs for all ages, including the teenaged children of many franchise owners and customers. Many of Pinch A Penny’s higher-performing locations are owned and operated by families.
Franchisees cite the brand’s family atmosphere as one of the things they love about Pinch A Penny. That may help explain the company’s perennially high ratings for franchisee satisfaction in Franchise Business Review’s Top 200 Franchises ranking. Pinch A Penny has been in the Top 10% of the rankings since the survey began, and in 2020, Pinch A Penny was the category leader among retail franchises.
Pinch A Penny stands out among a crowd of competitors, and the brand is poised to differentiate itself further as it continues to expand throughout the Southeast and in fast-growing states like Texas, where both residential development and pool construction are on the rise.

 

 

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Franchise Owners Love Building A Fun, Family Oriented Business

For the Griffiths, Pinch A Penny is a family affair.

In 2003, Fred Griffiths was considering a change from his corporate career when he and his wife, TeeCee, were impressed by what their son Patrick said about his part-time job.

Then a college student, Patrick was working at a Pinch A Penny store, and he raved about how much he loved his job. “I could work there the rest of my life,” Patrick told them.

So in 2006, Fred retired and the Griffiths bought a Pinch A Penny franchise in Palm Coast, Fla. “We originally bought the store because of Patrick and his passion for the brand,” Fred says. “But then we fell in love with it, too.”

Three years later, the family opened a second location in Palm Coast. The Griffiths and their three adult children are co-owners in both franchises.

The Griffiths have built a thriving family business, with all five playing to their individual strengths and contributing to the multiple revenue streams that make up Pinch A Penny’s business model: Daughter Megan helps her mom run one of the stores, and son Scott got his contractor’s license to do repairs and installations and run the service department. Son Patrick, who first introduced his family to the company, uses his broad knowledge of the business and love of people to head up the customer service department, where he helps customers by addressing their pool and spa needs. The family business has been good: The Griffiths own one of the franchise system’s top two Pinch A Penny stores for total transactions.

Pinch A Penny comes by its family atmosphere naturally: Founded by Fred Thomas in 1975, Pinch A Penny began to grow when Thomas invited nine other families to invest in the business and open their own locations. Thomas’s son, John, grew up in the business working alongside his dad. Today, John Thomas serves as president and chief executive officer of Pinch A Penny Pool Patio Spa. Along the way, Pinch A Penny built a fun and family-friendly business model that appeals to entrepreneurial families like the Griffiths. Running a Pinch A Penny requires no travel, and stores operate during normal business hours, so families can have dinner together and spend quality time together in the evenings. Because they own their own business, many franchise owners enjoy a flexible schedule that allows them to always put their family’s needs first.

Additionally, Pinch A Penny locations create jobs for all ages. The high school- and college-age children of many owners got their first jobs working in their mom and dad’s stores or helping to clean pools for customers.

Pinch A Penny allows franchise owners to provide a better life for their families while also planning for the future. Franchise locations open for at least one year reported average annual gross sales of more than $1.3 million last year, and 38% exceeded that average. And when owners retire, many of them pass the business along to their own children so the business they have built becomes their legacy and stays “in the family.”

As the brand continues to expand its footprint throughout the Southeast and in fast-growing pool markets like Texas, there is plenty of opportunity for others to build their own family businesses with Pinch A Penny. “All three of our adult children have really bought into the business and invested in the company,” Fred says. “It’s a family business in every sense of the word. It’s our lives. We are very proud and blessed to be part of the Pinch A Penny family.”

 

 

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For the Griffiths, Pinch A Penny is a family affair.

In 2003, Fred Griffiths was considering a change from his corporate career when he and his wife, TeeCee, were impressed by what their son Patrick said about his part-time job.

Then a college student, Patrick was working at a Pinch A Penny store, and he raved about how much he loved his job. “I could work there the rest of my life,” Patrick told them.

So in 2006, Fred retired and the Griffiths bought a Pinch A Penny franchise in Palm Coast, Fla. “We originally bought the store because of Patrick and his passion for the brand,” Fred says. “But then we fell in love with it, too.”

Three years later, the family opened a second location in Palm Coast. The Griffiths and their three adult children are co-owners in both franchises.

The Griffiths have built a thriving family business, with all five playing to their individual strengths and contributing to the multiple revenue streams that make up Pinch A Penny’s business model: Daughter Megan helps her mom run one of the stores, and son Scott got his contractor’s license to do repairs and installations and run the service department. Son Patrick, who first introduced his family to the company, uses his broad knowledge of the business and love of people to head up the customer service department, where he helps customers by addressing their pool and spa needs. The family business has been good: The Griffiths own one of the franchise system’s top two Pinch A Penny stores for total transactions.

Pinch A Penny comes by its family atmosphere naturally: Founded by Fred Thomas in 1975, Pinch A Penny began to grow when Thomas invited nine other families to invest in the business and open their own locations. Thomas’s son, John, grew up in the business working alongside his dad. Today, John Thomas serves as president and chief executive officer of Pinch A Penny Pool Patio Spa. Along the way, Pinch A Penny built a fun and family-friendly business model that appeals to entrepreneurial families like the Griffiths. Running a Pinch A Penny requires no travel, and stores operate during normal business hours, so families can have dinner together and spend quality time together in the evenings. Because they own their own business, many franchise owners enjoy a flexible schedule that allows them to always put their family’s needs first.

Additionally, Pinch A Penny locations create jobs for all ages. The high school- and college-age children of many owners got their first jobs working in their mom and dad’s stores or helping to clean pools for customers.

Pinch A Penny allows franchise owners to provide a better life for their families while also planning for the future. Franchise locations open for at least one year reported average annual gross sales of more than $1.3 million last year, and 38% exceeded that average. And when owners retire, many of them pass the business along to their own children so the business they have built becomes their legacy and stays “in the family.”

As the brand continues to expand its footprint throughout the Southeast and in fast-growing pool markets like Texas, there is plenty of opportunity for others to build their own family businesses with Pinch A Penny. “All three of our adult children have really bought into the business and invested in the company,” Fred says. “It’s a family business in every sense of the word. It’s our lives. We are very proud and blessed to be part of the Pinch A Penny family.”

 

 

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18th Texas Location Open

Pinch A Penny Pool Patio Spa announced the opening of its newest Texas franchise in the Pecan Grove community of Richmond, marking the brand’s 13th location in the Houston metro area and 18th overall in the state. Pinch A Penny of Pecan Grove is owned and operated by husband-and-wife team Carlos and Valeska Davila, first time franchisees who previously owned an independent pool company before opening their Pinch A Penny store. The Davilas are joined in this venture by Valeska’s sister and brother-in-law, Maivi and Tom DuMont. Read more here.

 

 

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Pinch A Penny Franchisees Can Tailor Backyard Services and Product Offerings

Pinch A Penny consistently ranks in the Top 10% of brands with the most satisfied franchise owners, according to Franchise Business Review. In 2020, the brand jumped 275 places on the prestigious Entrepreneur Franchise 500 to its current ranking at No. 150. Why?

Pinch A Penny’s business model includes multiple revenue streams that combine best-in-class retail, pool cleaning and backyard services including pool renovations, leak detection and power washing. Even though Pinch A Penny is the nation’s largest swimming pool franchise, owners enjoy the freedom to customize their offerings showcasing their personal expertise and own interests.

Endless Revenue Opportunities

Like all outside bodies of water, pools require care and attention year-round. For pools, constant maintenance and service are essential in ensuring they remain fully operational and sustain the safest, most sanitary environment for family fun, no matter the season. That said, pools are big repeat business generators with customers spending thousands every year on supplies like liquid chlorine, tablets, pumps and filters, as well as on cleaning, repairs and accessories. And the pool, patio and spa industry is not limited to summer. When temperatures drop, cleaning services and hot tub needs rise.

Whatever the weather, the do-it-yourselfers are routinely coming in store for Pinch A Penny’s industry-leading expertise and best-in-class proprietary products, giving Pinch A Penny owners the flexibility to provide services and products based on their locations’ needs as well as their own personal interests.

Now more than ever, people are opting to spend their time retreating in their own backyards in lieu of traveling to a vacation destination. Therefore, they are willing to spend more to maintain and elevate the look and condition of their patios, pools and spas.

Services

Typical services, like routine water testing and pool cleaning services, are offered at all locations, but many owners have training or expertise in other areas that can produce revenue for their location, including but not limited to:

Pressure Washing
Acid Washing
Pool Renovations
Above Ground Pools
Handrail Installations
Deck Paint/Stain and Reseal
Deck Resurfacing
Equipment Installation and Repair
Leak Detection
Hardscape Installations
Screen Repair

Owners continually learn the needs of their customers as a neighborhood pool store. As needs or trends arise, franchisees have the ability to add to their service line.

Product Offerings

As a backyard-focused business, Pinch A Penny owners provide products that enhance the pool, patio and spa experience. Most locations sell floats, goggles, pool toys and games, and other fun accessories. Many owners customize their offerings both to match their own special interests and also to further increase their sales reach. For example, some of our locations sell:

Grills
Outdoor/Patio Furniture
Canopies
Inflatable Movie Screens
Planters
Clocks
Windchimes


As leaders in the industry, Pinch A Penny gives owners a customizable business model. This allows those who join the franchise family the opportunity to start at the beginning, with their unique talents and our expertise – and then, to grow continually based on location needs and their personal interests. The demand for pools, spas and hot tubs have increased this year, and that demand is expected to grow as families look to make their backyards into the oases they’ve always dreamed of. Consumers are redirecting funds that had been earmarked for summer vacations and camps into adding to their backyard retreats. With our multi-pronged business model, owners will find unlimited potential for success by tapping into this emerging trend.

 

 

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New Location in Port St. John

Pinch A Penny Pool Patio Spa, the nation’s largest swimming pool retail, service, and repair franchise, announced today the opening of its newest franchised location in Port St. John, along the Space Coast of Florida. Located at 6269 North US-1, the new store marks the brand’s 232nd Florida location, following back-to-back openings across the brand’s homestate in Chuluota and North Englewood earlier this year. Behind Pinch A Penny’s Space Coast expansion are first-time franchise owners, Tracy and Joe Clemente, who both draw on over 40 years of combined experience in retail management working in Walmart stores.
“Tracy and I have both always felt comfortable in retail and, likewise, shared a vision of one day owning our own business where we could utilize our retail management experience. When we discovered the franchising opportunity with Pinch A Penny, which offered multiple streams of revenue, we were eager to get started and take hold of our future,” said Joe Clemente, owner of Pinch A Penny of Port St. John. “From the beginning, Pinch A Penny provided an impressive franchisee support system. To top it off, the brand’s family-centric values align with our goals as Tracy and I begin to grow the business with our daughter, Montana.”
Celebrating 45 years as the nation’s leading swimming pool retail, service and repair franchise, Pinch A Penny has seen a fair share of ups and downs in the economy, yet has continuously recorded positive sales for more than 40 years. By offering a business model that provides essential services through multiple streams of revenue combining retail, pool cleaning, and several backyard services including pool renovations, leak detection and power washing, Pinch A Penny helps pool owners create the safest, most sanitary water environment for family fun. This sustainable model combined with four and a half decades of industry expertise, continues to fuel the brand’s ongoing development across the Southeast. Looking ahead, Pinch A Penny plans to accelerate development across Texas with an opening slated for the Houston suburb of Pecan Grove next week.
“Pinch A Penny is an unparalleled franchise opportunity within the retail and service segment, with proven systems in place that support a quicker return on investment, strong unit-level economics and industry-high AUVs of $1.3 million. As a result, we’ve continually attracted fantastic operators who, like the Clementes, recognize a great business opportunity,” said Michael Arrowsmith, Chief Development Officer of Pinch A Penny. “The success of our franchisees is the driving force behind everything we do at Pinch A Penny, and we’re proud that providing best-in-class support and technology has translated into continued growth in new and existing territories throughout the Southeast.”
Pinch A Penny Pool Patio Spa of Port St. John will serve customers Monday-Friday from 9 a.m. to 6 p.m., Saturday from 9 a.m. to 5 p.m., and Sunday from 10 a.m. to 2 p.m. For more information on the new Port St. John store, call 321-735-8699 or visit https://pinchapenny.com/stores/cocoa-fl-258.
With more than 250 locations across the Southeastern U.S. and Texas, Pinch A Penny Pool Patio Spa has developed a reputation for delivering best-in-class customer service and expertise while offering the highest quality in products and supplies. Pinch A Penny Pool Patio Spa offers customers a one-stop shop for all of their pool and spa supply needs with one of the most complete lines of pool chemicals, maintenance equipment, as well as parts and accessories available anywhere. In addition, Pinch A Penny stores carry games, toys, floats, grills and more.
Pinch A Penny is currently seeking qualified candidates to join its growing brand, including existing pool operators looking to take their businesses to the next level. The company currently has franchise opportunities available in markets throughout Texas and the Southeastern U.S., including Georgia, Florida, South Carolina, Alabama, Louisiana and Mississippi. For more information about franchising opportunities with Pinch A Penny Pool Patio Spa, visit www.pinchapennypoolfranchise.com or call 844-740-5139.

 

 

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Pinch A Penny Named a Top Recession-Proof Franchise by Franchise Business Review

Pinch A Penny’s designation as an essential business and its financial performance during the pandemic, coupled with more than 40 years of recorded positive growth, earned the brand a spot on a list of the Top 50 Recession-Proof Franchises published recently by Franchise Business Review (FBR).

FBR, a leading market research firm specializing in franchisee satisfaction and performance, used history as a guide to identifying a variety of business sectors that it expects to outperform others over the next few years, including home repair and maintenance services and specialty retail. FBR also considered key factors such as whether the franchise provides a necessary product or service; performance during previous economic downturns; strong historical unit-level economics; and market growth potential to determine the Top 50 list.

Providing an Essential Service

With stay-at-home orders in effect in the states in which Pinch A Penny operates, families staying at home used their pools more than ever. They depended on their local Pinch A Penny stores to help them stay safe, especially after the Centers for Disease Control and Prevention (CDC) reported that the coronavirus could not be spread through fully operational pools and hot tubs that were properly maintained with the right balance of chemicals.

Pinch A Penny franchise owners went above and beyond to serve their customers during the COVID-19 crisis. They followed all recommended guidelines and, in many cases, went further than required to ensure customers felt comfortable when visiting their neighborhood Pinch A Penny. For example, franchise owners installed Plexiglas® shields around the checkout counters; placed markers on the floor to note 6-foot distance; limited the number of people permitted in a store at one time; made hand sanitizer readily available; set up tables outside the storefront to limit foot traffic inside the store, and some owners even offered free contactless delivery in their communities.

Moving Forward

FBR cited the home repair services and specialty retail sectors as two of the most recession-proof franchises for prospective franchisees to consider as the economy recovers. As people continue to spend more time at home, they are more likely to take on DIY projects or hire local contractors to make their homes and backyards as comfortable as possible.

Additionally, many people found comfort in hobbies and other home-based activities. That focus on the home aligns perfectly with Pinch A Penny’s business model. Whether someone wants to maintain their pool themselves or relax while a certified technician does the heavy lifting, there is plenty of opportunity for Pinch A Penny franchises as the country rebounds.

As the brand continues to expand its footprint throughout the Southeast and in fast-growing states like Texas, where both residential development and pool construction are on the rise, the demand for Pinch A Penny services and products is expected to grow, also.

 

 

Interested in owning your own franchise?

Pinch A Penny’s designation as an essential business and its financial performance during the pandemic, coupled with more than 40 years of recorded positive growth, earned the brand a spot on a list of the Top 50 Recession-Proof Franchises published recently by Franchise Business Review (FBR).

FBR, a leading market research firm specializing in franchisee satisfaction and performance, used history as a guide to identifying a variety of business sectors that it expects to outperform others over the next few years, including home repair and maintenance services and specialty retail. FBR also considered key factors such as whether the franchise provides a necessary product or service; performance during previous economic downturns; strong historical unit-level economics; and market growth potential to determine the Top 50 list.

Providing an Essential Service

With stay-at-home orders in effect in the states in which Pinch A Penny operates, families staying at home used their pools more than ever. They depended on their local Pinch A Penny stores to help them stay safe, especially after the Centers for Disease Control and Prevention (CDC) reported that the coronavirus could not be spread through fully operational pools and hot tubs that were properly maintained with the right balance of chemicals.

Pinch A Penny franchise owners went above and beyond to serve their customers during the COVID-19 crisis. They followed all recommended guidelines and, in many cases, went further than required to ensure customers felt comfortable when visiting their neighborhood Pinch A Penny. For example, franchise owners installed Plexiglas® shields around the checkout counters; placed markers on the floor to note 6-foot distance; limited the number of people permitted in a store at one time; made hand sanitizer readily available; set up tables outside the storefront to limit foot traffic inside the store, and some owners even offered free contactless delivery in their communities.

Moving Forward

FBR cited the home repair services and specialty retail sectors as two of the most recession-proof franchises for prospective franchisees to consider as the economy recovers. As people continue to spend more time at home, they are more likely to take on DIY projects or hire local contractors to make their homes and backyards as comfortable as possible.

Additionally, many people found comfort in hobbies and other home-based activities. That focus on the home aligns perfectly with Pinch A Penny’s business model. Whether someone wants to maintain their pool themselves or relax while a certified technician does the heavy lifting, there is plenty of opportunity for Pinch A Penny franchises as the country rebounds.

As the brand continues to expand its footprint throughout the Southeast and in fast-growing states like Texas, where both residential development and pool construction are on the rise, the demand for Pinch A Penny services and products is expected to grow, also.

 

 

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Pinch A Penny Owners: Keeping Backyard Pools Safe for 2020 Staycations

Americans are likely to spend a lot more time at home this summer.

As the country reopens state-by-state, some consumers remain reluctant to go far outside their homes, given all the uncertainty that still lingers with COVID-19. With domestic and international air travel largely grounded and cruises suspended until late summer or autumn, it just makes sense for folks to consider limiting summer travel and plan a staycation. And what better place to spend one than by the backyard pool?

The U.S. Travel Association notes that in recent years, 55% of workers did not use all of their vacation time because of cost and guilt they feel for taking off work. That number is likely to go up this year with so many people working from home for weeks or months due to coronavirus closures. And yet, the stress of living through a national crisis leaves people more in need of a vacation than ever.

This summer, Pinch A Penny owners are going to be busy helping swimming pool owners keep their chemicals in balance and pools operating smoothly so they can enjoy some much-needed downtime close to home.

Multiple Streams of Revenue

One huge advantage to owning and operating a Pinch A Penny franchise is that locations have multiple streams of revenue: retail, pool cleaning and an array of backyard services.

Pinch A Penny stores serve as community centers where pool owners can go for supplies and expert advice from their local Pinch A Penny franchisee who often is their neighbor. Customers rely on Pinch A Penny to help them create the safest, most sanitary water environment for family fun. A big piece of this happens inside our stores, where Pinch A Penny franchisees and their employees educate and assist pool owners one-on-one on everything from the need to shock the pool weekly to regular water testing to keep chemicals in balance.

Regular water testing is the cornerstone of Pinch A Penny’s in-store services. Free water test bottles are provided for in-store testing. Pinch A Penny’s seven-point computerized water test helps customers ensure they have the proper water chemistry in their pools. Ultimately, that saves customers money by helping to avoid unnecessary purchases of chemicals, damage to the pool’s finish and broken equipment.

Pool owners who prefer to be more hands-off and want nothing more than free time to enjoy their pools, happily hire their local Pinch A Penny to handle their routine cleaning and maintenance needs. Pinch A Penny owners and certified technicians are well-trained so that the pools they maintain stay safe and clean for year-round enjoyment.

Finally, Pinch A Penny provides a variety of backyard services such as pressure washing, pool renovations, leak detection and more to keep the area surrounding the pool or spa in great shape. Regular power washing by a Pinch A Penny pro helps to maintain the beauty of your house, windows and deck, and to extend the life of other hard exterior surfaces. And when pools start to show their age, Pinch A Penny can resurface it so that it will last for many years to come. Pinch A Penny’s backyard services ensure that a customer’s backyard is the oasis that they want and need now more than ever.

An Essential Business

Pinch A Penny plays a critical role in helping keep pools safe and sanitary, and franchise owners’ expertise in water safety is just one reason that Pinch A Penny locations are deemed essential businesses. As a matter of fact, when stay-at-home orders were placed because of the pandemic, our business and function proved more important than ever before, because families began using their home pools more often and depended on companies like ours to help keep them and their loved ones safe. As a result, our locations have been open – and busy – all year.

Pinch A Penny is a franchise for all seasons and all economic situations because pools and spas require year-round maintenance – whether it’s being done by Pinch A Penny or the homeowner, who also will benefit from Pinch A Penny’s expertise. This is a need-based business, not just a summertime business. What’s more, we have been in business for 45 years and have seen a fair share of ups and downs in the economy. Despite all these, we have recorded more than 40 years of positive growth and remain the leading swimming pool franchise, showcasing that Pinch A Penny franchises thrive in all economies. There always will be a need for clean water and safe backyard fun.

Now is the ideal time to invest in a Pinch A Penny business of your own, because people are using their pools more than ever before and there is a proven need for our services, even in the middle of a pandemic. In a time of general uncertainty, Pinch A Penny is a business you can count on.

In the coming year, people are going to be staying home a lot more and enjoying quality family time by the pool. Some people may even decide this is the perfect year to build a pool or spa, and they are going to need help caring for it. They are going to need a local Pinch A Penny.

 

 

Interested in owning your own franchise?

Pinch A Penny Ranked in the Prestigious Franchise 500® by Entrepreneur Magazine

Over our decades in business, a committed family of franchise owners and a loyal customer base have made Pinch A Penny the nation’s largest swimming pool retail store, pool cleaning and backyard services franchise — and people are taking note! Pinch A Penny is ranked No. 150 on Entrepreneur magazine’s prestigious 2020 Franchise 500 ranking — a massive jump up 275 places from last year’s ranking at No. 425.

Entrepreneur’s Franchise 500 is the world’s first and most comprehensive franchise ranking. Considered an invaluable tool for investors who are seeking franchise opportunities, Franchise 500 rankings are based on a company’s exceptional performance in areas such as unit growth, financial strength and stability and brand power.

Entrepreneur received more than 1,100 applications for its 41st ranking, making this year’s edition one of the most competitive in Franchise 500 history.

Being ranked so highly is a credit to Pinch A Penny’s outstanding franchise owners, who provide unrivaled expertise and stellar service to their customers every day and keep franchise growth and performance strong companywide.

Pinch A Penny is a well-established franchise system that is consistently ranked highly by multiple organizations. In addition to the Entrepreneur listing, Pinch A Penny is listed among Franchise Business Review’s Top 200 Franchises to Buy, Top Franchises for Women and Top Franchises for Veterans; Franchise Times’ Top 200+. Pinch A Penny also received the silver award for Franchise Update’s STAR Award for Franchisee Satisfaction.

Entrepreneur uses a rigorous “Five Pillar” formula based on:
• Costs and fees (franchise fee, total investment and royalty fees)
• Size and growth (open and operating units, growth rate and closures)
• Support (training times, marketing and operational support, franchisor infrastructure, financing availability and litigation)
• Brand strength (social media, system size, number of years in business and number of years in franchising)
• Financial strength & stability (franchisor’s audited financial statements)

Each franchise is given a cumulative score based on an analysis of more than 150 data points, and the 500 franchises with the highest cumulative scores become the Franchise 500 in ranking order.

If you’re looking for a franchise opportunity or want to convert an existing location, now is a great time to dive in. With more than 250 locations, we’re looking for strong candidates to bring exceptional pool products, expertise and service to your area. 

 

 

Interested in owning your own franchise?

Couple jumping in pool.

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Please fill out the form so one of our franchise representatives can contact you to get started.

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